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On the 18th June 2010, following an intensive examination period by the awarding body, CF Services were awarded a certificate for complying with ISO 9001 Quality Management Systems.

ISO 9001 is by far the world’s most established quality framework, currently being used by around 897,000 organisations in 170 countries worldwide, and sets the standard not only for quality management systems, but management systems in general. It helps all kinds of organisations to succeed through improved customer satisfaction, staff motivation and continual improvement.

This means that we as a supplier have established a systematic approach to quality management and we are managing our business to ensure that your needs are clearly understood, agreed and fulfilled.

For you as a customer of CF Services Ltd, our award will have a beneficial effect in several areas.

Customer focus

There will be improved consistency in the execution of our services through a renewed and monitored emphasis on response times to orders.

Involvement of People

This means that CF Services staff will understand and be motivated towards the organisation's goals and objectives. They will be accountable for their own performance and eager to participate in and contribute to continual improvement. We ensure management and staff understand our customers’ needs and expectations.

Process Approach

We will improve traceability in terms of when jobs were carried out and by whom and we will record all product information supplied to you. A consistent approach to handling customer queries enables us to identify trends and eliminate the causes of complaints, as well as improve our organisation’s operations.

Customer Complaints

We have processes in place to handle, analyse and review complaints.

Continual improvement

We are focused on continually improving how we deliver our service to you.

C F Services Furniture and Flooring